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Shipping
We use FedEx for our "Standard Shipping" and for 1 and 2 day "Expedited Shipments". Most orders arrive in 1 to 2 days from when they are shipped and are guaranteed to arrive refrigerated/frozen as shipped.
We do not guarantee shipments that are delayed by "acts of god" such as weather, earthquakes, or floods or any other delay caused by circumstances beyond our control. Please check conditions in your area and select your shipping time and method accordingly to insure proper delivery.
The ship date depends on shipping method chosen (See Shipping Rates below) and availability of product . Some of our products are landed weather permitting and there may be delays if weather conditions are severe. There is a small container/refrigerant fee that is incorporated into the shipping cost.
Important: All on-line orders are shipped- signature released- no signature required. This means if no one is there to receive the order, the driver will leave the order at the door. This signifies acceptance of the order (the same as signature). You will be responsible for full payment of the order. Seafood left at your door may be affected negatively by the elements and will not under any circumstances be warranted or replaced by Fresh From The Boat Seafood LLC.
All on-line orders are shipped in special manufactured heavy styrofoam inner boxes with frozen gel packs.
We will email the tracking number when the order is shipped to help you monitor the delivery of your order. If the order is a gift, please be sure to alert the recipient that a perishable package is coming.
To ensure proper delivery, we must have complete addresses, including apartment numbers, or lot/space numbers where applicable as well as phone numbers. Sorry we cannot ship to P.O. Boxes.
Customers may use their own account for shipping. Please contact us if you want to make special shipping arrangements. We will make every effort to accommodate you.
Shipping Rates:
Low Cost Flat Rate Shipping
Our Low Cost Flat Rate shipping offers the same quality product delivery as our expedited shipping services but IS NOT date specific. If you chose this shipping method you can expect us to ship in 1 to 4 business days after we receive your order with delivery 1 to 2 business days after we ship. We invite you to plan your purchases in advance and take advantage of the savings. Our "Neighborhood Market Program" is shipped with Low Cost Flat Rate Shipping and is not date specific.
Expedited Shipping:
Of course, if you need date specific delivery we offer FedEx Overnight and FedEx 2 day air service for your convenience. Our shipping rates are based on the weight of your order. Your zip code is used to calculate the actual shipping costs using FedEx discounted rates. Your actual shipping method is selected by you during the "Checkout" procedure.
Discount Coupons
Discount Coupons allow you to take advantage of various discount programs. Using your Discount Coupon is a simple process during your Checkout. Enter the Gift/Discount Code on the Payment Information screen. You will see the discount applied to your order once you move to the Order Confirmation Screen.
Available Discounts:
WELCOME discount - Sent to each new account. Enter this code on any one order and you will receive a Ten Percent Discount with a minimum order of $50. This coupon can be used on any one order you place so if you don't use it on your first order you may use this discount on a future order.
Club Discounts - We offer Special Discounts to Clubs and Organizations. If you would like to learn more have your club representative contact us
Notes:
1. Only one Discount Coupon may be used per order.
2. Order Values do Not include shipping costs when applying discounts |
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